Refunds,straightforward.

Overview

Most items bought on Posanoh can be returned for a refund if something is wrong. Because Posanoh is a marketplace, the seller’s own terms and the type of item also affect what’s possible. This policy explains the basics and your consumer rights are unaffected.

Posanoh connects buyers with independent sellers and hosts, so the sale is between you and the seller. We provide the tools to request returns and refunds and, where we hold the payment, to process them. Sellers may offer their own return terms, which are shown on the listing and must meet any minimum standards we or the law require. Nothing here limits the consumer-protection rights you have under the law where you live.

Making a request

1. Open the order from your activity in the app.
2. Choose Request a return (or the relevant option), select the items, and tell us the reason.
3. Submit the request. The seller is notified and responds.

If an item arrives damaged, faulty, or significantly not as described, include photos where you can — it helps resolve things faster.

Timeframes

Return windows depend on the item and the seller’s terms, shown on the listing and at checkout. Please start a request as soon as you notice a problem. For items that arrive damaged or not as described, report it promptly after delivery.

Items that can’t be returned

Some items may not be returnable except where they are faulty or the law requires otherwise — for example perishable goods, personalized or made-to-order items, intimate or hygiene products once opened, and certain digital items. Any such limits are shown on the listing.

Digital and services

For digital goods, tickets, bookings, and services, refund eligibility depends on the item and the seller’s or host’s terms, and on whether the item has already been delivered, used, or the booking date has passed. These terms are shown before you buy.

How refunds are issued

Approved refunds are normally returned to your original payment method, or to your Posanoh wallet where appropriate. The time it takes to appear depends on your payment provider. Delivery or service fees may be refundable depending on the reason for the return.

Disputes

If you and a seller can’t agree, you can open a dispute from the order and we’ll help review it. We may ask both sides for information and, where we hold the payment, make a fair decision under this policy and our Terms of Service.

Contact us

Need help with a return or refund? Email support@posanoh.com.